[mikulskisParticipant November 20, 2020 at 2:28 pm Post count: 423]

#12054 |

101 Activities for Delivering Knock Your Socks Off Service
by Ann Thomas, Jill Applegate

? 101 Activities for Delivering Knock Your Socks Off Service — Click Here ?

• Format: paperback, 384 pages
• ISBN: 9780814414446 (0814414443)
• Publisher: AMACOM
• Language: english
• Release date: June 17, 2009
• Author: Ann Thomas, Jill Applegate

About The Book

Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers’ needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer’s perspective — providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You’ll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

EPUB book 101 Activities for Delivering Knock Your Socks Off Service on IndieBound. FictionBook 101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas download Kindle. PDF ebook 101 Activities for Delivering Knock Your Socks Off Service buy. MOBI book 101 Activities for Delivering Knock Your Socks Off Service Ann Thomas read on PC on Kobo.

[wastelandsParticipant May 26, 2021 at 6:59 pm Post count: 13006]

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[wastelandsParticipant July 1, 2021 at 8:10 pm Post count: 13006]

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